Our client is looking for multiple Customer Service Representatives who will be in the frontlines facilitating their military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments.
Responsibilities:
Accurately and professionally answer health care inquiries and provide resolutions to beneficiaries & providers over the phone, chat, email or other written correspondence.
Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
Document customer interactions and cases in a customer relationship management (CRM) system.
Participates in continuous training and become fully proficient in resolving all customer inquiries.
Qualifications:
A High School Diploma and a minimum of two years of customer service experience.
Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
Ability to cover multiple work schedules
A private and secure workspace and workstation with high-speed internet is required.
Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred
Data entry, Documentation and, Typing and word processing skills
Possess knowledge of medical terminology, release of medical information and legal ethics is desirable.
Should you feel you meet the above criteria & are looking for an exciting new opportunity, please send me an update resume & we can schedule a time to discuss the position in more detail.
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